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Challenges Faced When Adopting Teleradiology Services

By Karen Butler


The information technology service industry has impacted the global work environment by creating a workforce that is able to operate 24 hours a day. Advancements in telemedicine have been pioneered especially in the field of teleradiology. A radiology in one part of the world is able to offer teleradiology services to hospital staff working night shift in another part of the world.

The services are being offered across different continents in different time zones all over the world. The best case scenarios have been noted in emergency situations where a radiologist is able to offer a diagnosis timely resulting in the best treatment being offered to the patient. This has been enabled through the advancements in information technology.

Several applications have also been developed that have led to an increase in service delivery. E-commerce platforms have been developed to include payment, communication, and work flow monitoring services. This has led to the automation of the routing, billing and payment processes.

The services are being offered to large hospitals, remote clinics and even in emergency rooms. The platform has enabled many hospitals to be cost efficient during the night shift as they have reduced the need to hire extra personnel to work at night. With the platform set up, it is possible for one radiologist to actually offer the service to several client hospitals in different locations during the night shift.

There are many benefits of this service such as the increased quality of patient care. Several challenges have been noted to hinder the adoption of this service extensively across the globe. By inhibiting the growth of the service, the kind of medical care being given to patients is directly affected. One of the major challenges is brought about by the technology. Expert technicians are needed to operate the equipment used and they are not very many in the labor market. For a clinic or hospital to be part of teleradiology, it must have a reliable internet source for the connection to be made. In remote areas, this is difficult to obtain.

The process of acquiring a radiology consultant has also been a barrier to the rapid adoption of the service. Most of the licensing requirements and board certifications in the client hospitals require an appointment or physical meeting with the consulting radiologist before engaging him or her. This is the current regulatory structure that needs to be addressed for the medical service to be adopted with ease.

Medical liability laws also differ between countries. There is a gap that remains unclear when it comes to delivery of radiology services across such countries. Liability claims have also been made over incorrect use of the equipment as well wrongful transmission of data leading to a wrong diagnosis.

Another major challenge faced by the hospitals and clinics looking to adopt the technology is the implementation of measures that need to be set up to safeguard the patient information. The transmission of this highly confidential information over a public network raises a concern about the security and confidentiality of the entire system. For unauthorized access to be prevented, the data needs to be secured. The client hospitals need to invest and set up measures that ensure the information is encrypted and stored in a secure manner without affecting the quality of the data.




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